PRODUCT REPLACEMENT

  • Changes and returns are made only by telephone.
  • Changes and returns of products are made only by the General Post Office Greece.
  • Within Greece, the cost of change is 5 €.
  • Changes are made to products with their tab, in their original packaging and by telephone.
  • Changes are made within 14 days from the day the receipt is written. Within this period we should have received the returned product.
  • The change must be accompanied by a copy of the Retail Receipt.

To book / reserve the product with which you wish to change, you will have to place a new order following the same procedure as a regular cash on delivery order, just to deduct the amount / balance resulting from your returned items, you will need to enter the field ” Order Comments ‘‘ note the word ” Change ‘‘. The final amount with the credit will not be shown automatically at the time you place your order, but will be deducted from our account after processing your return.

** Returns from Cyprus are charged to the customer.
*** Changes from Cyprus are not made, only refund.

WITHDRAWAL

Changes and returns are made only by telephone.

Within 14 days from the date indicated on the receipt, you have the right to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). Within this period we should have received the returned product. The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back. The cost of the refund is 5 € for Greece, which are deducted from the amount that will be returned to you. Refunds to your account will be made within 14 days. If the payment is made by credit or debit card, the amount will be refunded to your card.

It is clarified, however, that in order to get your money back in case of withdrawal, the product must be in excellent condition, received without damage and complete, within its original packaging and accompanied by all relevant documents. Zinet.gr does NOT receive products that are returned upon your departure and which have dirt, damage, abrasions, creases and generally give us the impression that they have been used beyond what is necessary to determine their suitability. Also, the returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise zinet.gr does not receive them as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms hereof.

The address to which the products must be sent for return to the e-shop is:

ZIGOS XXX

Egnatia 118, 

Thessaloniki, 546 22

For any information or clarification, you can contact 694 166 6770 or send an email to: [email protected]